Support
Excellence
Your peace of mind, our priority.
Customers First
We listen, we solve, we care.
Fast Response
Solutions when you need them.
Always Here
Support that never sleeps.
100%
Explore our
Service Performance
Analyzing the numbers behind our success:
an in-depth look at the key metrics driving our company's achievements.
24 h
Resolution Time
Quick answers, expert care, problem solved in no longer than a day.
2 days
from Ticket to Shipment
Swift process, Zero delays, your parts shipped faster than you expect.
24 / 7
Full Time Service Availability
Always online, always ready, at you service without interruptions.
Our process in 4 easy steps
1
Submit your Ticket
Start the request, and describe your issue clearly.
2
We get in touch
Quick contact to understand and confirm the problem.
3
Parts are Shipped
When necessary, spare parts are dispatched quickly to fix your issue.
4
Online Support
We guide you step-by-step until everything works perfectly.
Top questions answered
In this section, you can address common questions efficiently.
In addition to designing and manufacturing our own high-performance LASER welding machines, at ProLASER we specialize in technical assistance and repair services for LASER welding machines. Our support extends not only to ProLASER products but also to LASER welders from other manufacturers. We provide fast, reliable service tailored to each customer's needs, ensuring machines are restored to full functionality with minimal downtime. ProLASER specializes in consulting, product development, and customer support.
You can contact our customer support team at any time by emailing service@prolaser.com, calling +39 045 723 58 59, or messaging us directly on WhatsApp at +39 351 606 8683. For real-time assistance, you can also use the live chat available on this website. If you need to submit a formal request, you can open a New Ticket here or write and email to ticket@prolaser.odoo.com.
Our team is available 24/7, ready to help with any technical issues or inquiries. Whether your machine is under warranty, out of warranty, or even from another manufacturer, we’re committed to providing fast, effective solutions to keep your operations running smoothly.
At ProLASER, we offer only original spare parts, each backed by a 1-year warranty. This ensures maximum reliability and long-term performance for your equipment. Our pricing is among the most competitive on the market, without compromising on quality.
What truly sets us apart is the expertise of our technicians - some of the most skilled professionals in the industry, ready to support you with precision and speed.
